Frequently Asked Questions

Eastern Power is a curated wellness brand. We research and source thoughtful, gentle wellness tools from trusted manufacturers around the world, and ship them directly to customers in the United States, Canada, the UK, the EU, Australia, and beyond. This brand is operated by Eric and is based in Guangzhou, China.

Yes. Every product we offer goes through a careful sourcing process. Electronic wellness devices carry the relevant safety certifications for their target markets (CE, FCC, or RoHS where applicable). Our products are designed for everyday personal care use and are not medical devices.

Standard shipping takes 10–18 business days. Express shipping takes 5–8 business days. Orders are processed within 1–3 business days. See our full Shipping & Delivery Policy for details.

For most destinations, no — the price you see at checkout is the final price. For a small number of countries where local duties apply on delivery, we'll always notify you at checkout so there are no surprises.

We offer a 30-day return window from the date your order is delivered. If your product arrives damaged, defective, or you're simply not satisfied, please email support@eailink.com and we'll guide you through the process.

Absolutely. Our entire site is protected by industry-standard SSL encryption, and payments are processed through Shopify Payments and PayPal — both PCI DSS certified.